Privacy Policy

1. Introduction

Folift("we", "us", or "our") operates the Folift mobile application and website (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

We may collect the following types of information:

• Account information: Name, email address, phone number, password, and role (Shipper or Carrier).
• Company details: Company name, service ID, lorry number, and VAT information where applicable.
• Shipment data: Origin, destination, cargo specifications, route details, and delivery information.
• Payment information: Payment method details processed through our secure payment partners. We do not store full card numbers.
• Location data: GPS location for live shipment tracking when you use tracking features.
• Communications: Messages sent through in-app chat and support inquiries.
• Usage data: App interactions, device information, and analytics to improve our Service.

3. How We Use Your Information

• To provide, operate, and maintain the Service
• To process bookings, payments, and escrow transactions
• To enable live shipment tracking and status updates
• To facilitate communication between shippers and carriers
• To calculate and report CO₂ emissions and savings
• To send notifications about your shipments and account
• To improve and personalise the Service
• To comply with legal obligations

4. Data Sharing

We share information only as necessary to provide the Service:

• Between shippers and carriers for active shipments (route, contact, cargo details)
• With payment processors for escrow and payout transactions
• With service providers who assist in operating the platform
• When required by law or to protect our rights

We do not sell your personal data to third parties.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. Shipment and transaction records are retained as required for legal, tax, and compliance purposes.

6. Your Rights (GDPR)

If you are located in the European Economic Area, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

To exercise these rights, contact us at hello@folift.com.

7. Security

We implement appropriate technical and organisational measures to protect your personal data, including encryption in transit and at rest, access controls, and regular security assessments.

8. Contact Us

For questions about this Privacy Policy, contact us at hello@folift.com.